Privacy Policy

Effective date: 01 November 2025
Sky 20 LTD (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it protected when you visit or shop on sky20.co.uk.

What Information We Collect

We may collect information you provide directly, such as your name, business name (if applicable), email address, phone number, billing address, delivery address, and order details. If you create an account, we also collect the account details needed to manage it. If you contact us by email, contact form, or WhatsApp, we collect the information you share so we can respond and support you.

We also collect limited technical information automatically when you browse the website, such as IP address, device type, browser type, and pages you view. This helps us understand website performance and improve your experience.

Why We Collect Your Information

We use your information to process orders, take payments, deliver goods, handle returns, provide customer support, and send order updates. We may also use it to prevent fraud, keep our website secure, improve our services, and meet legal or tax requirements.

If you choose to receive marketing messages, we may send you updates about offers or new stock. You can opt out anytime.

Payments & Card Security

Payments are processed securely through trusted payment providers. We do not store your full card details. We may receive limited payment information such as payment status or transaction references, depending on the provider.

Who We Share Information With

We only share your information when needed to run our services. This may include delivery partners (to ship your order), payment providers (to process payments), and website/technical providers (hosting and security). We do not sell your personal information.

Cookies & Tracking

We use cookies and similar technologies to help the website function, remember preferences, and improve performance. You can manage cookies through your browser settings. Where required, we ask for consent for non-essential cookies.

How Long We Keep Your Information

We keep personal information only as long as needed for orders, support, and legal/accounting requirements. When it’s no longer needed, we delete it securely or anonymise it.

How We Protect Your Information

We use appropriate security measures to protect your information from unauthorised access, misuse, or loss. However, no online system is 100% secure, so we also recommend using strong passwords and keeping account details private.

Your Data Rights (UK GDPR)

You may have the right to request access to your data, ask for corrections, request deletion (where applicable), object to certain processing, or withdraw consent (where we rely on consent). To make a request, contact us using the details below.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Company Contact Information
Sky 20 LTD
233 High Street, Aldershot, England GU11 1TJ
Phone/WhatsApp: +44 7459104996
Email: info@sky20.co.uk