Terms & Conditions
Effective date: 01 November 2025
By using sky20.co.uk or placing an order with Sky 20 LTD, you agree to these Terms & Conditions.
Using Our Website
You may use this website for browsing and purchasing only. You must not misuse the site, attempt unauthorised access, or disrupt the website’s security or performance.
Product Information
We aim to keep product details accurate. Images are for illustration and packaging may vary due to supplier updates. Please check pack size, case quantity, and descriptions before ordering.
Orders & Acceptance
When you place an order, you confirm that your details are correct. An order confirmation email does not always mean acceptance. Your order is accepted when we dispatch it or confirm acceptance. We may refuse or cancel orders due to suspected fraud, incorrect details, stock issues, or pricing errors.
Prices & Availability
Prices may change at any time. If there is a clear pricing mistake, we may cancel the order and refund you, or contact you to confirm the correct price. Promotions may be time-limited. If VAT applies, it will be shown at checkout or on your invoice (where applicable).
Payments
Payments must be made using the checkout payment options available on the website. Payments are processed securely by our payment providers. We do not store full card details. Orders are not dispatched until payment is confirmed unless agreed otherwise in writing.
Delivery
Delivery times are estimates and can vary due to courier delays or circumstances outside our control. You are responsible for ensuring delivery details are correct and someone is available to receive the order. Failed deliveries due to incorrect address or unavailability may result in additional charges.
Damaged, Incorrect, or Missing Items
Please inspect your order on arrival. If anything is damaged, incorrect, or missing, contact us as soon as possible with your order number and photos where relevant. We will investigate and provide a fair solution (replacement, refund, or credit where appropriate).
Returns & Refunds
Returns must generally be unused, in original packaging, and in resalable condition unless items are faulty or damaged. Some items may not be returnable due to food safety, hygiene, or short shelf-life. Refunds (where applicable) will be processed after inspection or confirmation.
Business / Trade Customers
If you purchase on behalf of a business, you confirm you have authority to place the order. Trade purchases may have different rights compared to consumer purchases, especially for bulk, special orders, or perishable goods.
Accounts & Security
If you create an account, you are responsible for keeping your login details secure and for activity under your account. If you suspect unauthorised use, contact us immediately.
Website Availability & Liability
We try to keep the site running smoothly but cannot guarantee uninterrupted access. We are not responsible for losses caused by events outside our reasonable control (e.g., courier disruption, supplier delays, technical outages). Nothing in these terms limits rights that cannot be excluded under UK law.
Changes to These Terms
We may update these Terms & Conditions occasionally. The latest version will always be published on the website. Continued use of the website means you accept the updated terms.
Governing Law
These terms are governed by the laws of England and Wales, and disputes will be handled under the jurisdiction of the courts of England and Wales.
Company Contact Information
Sky 20 LTD
233 High Street, Aldershot, England GU11 1TJ
Phone/WhatsApp: +44 7459104996
Email: info@sky20.co.uk